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Frequently asked questions

All orders are covered with our 30-day guarantee. The items will be accepted back with full refund if they meet all of our returns terms and conditions and a request has been submitted within 30 days of receipt of the package.

Socks can be machine washed of no more than 30°C, and they should never be put in the dryer or ironed.

The shipping time to US is 6-16 business days. If your order hasn’t arrived within the estimated delivery time, please check the tracking number or contact our support team at care@norsome.com

We ship to the US.

All US orders are delivered via USPS.

A Tracking Number will be sent to you by email 5-7 days after your order has been placed. If you didn't receive your tracking number within the time frame below, please contact our helpful support team.

We apologize for this inconvenience. We’d be delighted to help you right away by offering a free replacement order.

We accept all major credit cards Visa, Mastercard and American Express.

Unfortunately, it is difficult to change your order or the shipping address once it has been placed. We aim to deliver the best products and services for you, so our warehouse is processing orders within a few hours of receiving them. If a change is absolutely necessary please contact us within 3 hours max from when the order is placed and we will do our best to help out.

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